Real-time Operations

Project Collaboration &
Integrated Helpdesk

Keep teams aligned using Kanban boards and project milestones. Enable WhatsApp support ticket channels, design custom questionnaire forms, and monitor corporate goals.

taskly/kanban-board
Taskly Kanban Board Sprint #4 Progress: 66%
To Do
Create Forms FormBuilder module
Progress
Update API keys Adeola B.
Done
Design Assets Completed ✓

Integrated Workflows Lifecycle

01. Ticket

WhatsApp Intake

Customer files an issue on WhatsApp helpdesk channel.

02. Convert

Taskly Card Generated

Helpdesk logs convert the issue directly into a task card.

03. Sprint

Kanban Assignment

Developer claims task and advances to In Progress column.

04. Resolve

Sprint Deployed

Task marked Done; triggers instant ticket closure notification.

05. Audit ✓

SLA Appraisal Post

Ticket resolution speeds logged for agent appraisals.

WhatsApp Helpdesk Simulator

Test the SupportTicket module. Select a preset response below to reply to a pending customer ticket and close the status.

Ticket #1024 (WhatsApp Channel) PENDING
Customer (08034567890) Having issues logging into the mobile launcher workspace.
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Taskly Project Boards

Set up task boards and project workspaces. Add team members, organize tasks by progress columns, set priorities, and track milestones.

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SupportTicket Helpdesk

Log and resolve customer issues. Create ticket categories, assign tickets to agents, track completion times, and integrate WhatsApp.

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Dynamic FormBuilder

Design custom forms, surveys, and intake question sheets. Shared links allow leads to respond online, feeding answers to database logs.

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Goal & Target Metrics

Configure company targets (e.g. sales closed, ticket completion times, projects shipped) and display visual progress indicators on central dashboards.

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Performance KPI Sync

Monitor ticket resolution times and Kanban card completion metrics to calculate automated employee appraisal ratings dynamically.

Unify your project and customer support operations

Get real-time visibility over sprint timelines, pending support tickets, form responses, and goals.